"the all apologies column [part one]"
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whatever that's seen below is basically the conversation that i had with amir, the streamyx dude, who did a great job. the poor guy was in and out of the house for the last three days, so i guess that it was worth the RM 50. anyway, broadband isn't that bad, but let's get with the story.

he came round at about 11 [not bad], and we tried out the old adsl modem. wonky. to cut a very long story short, he tested out another modem he had with him and it was working fine...but he had to go to a place nearby to install streamyx as well, and had to bring the latter modem with him. he then came back about an hour later, and then, horror of horrors...the second modem didn't work.

here's the predicament:
1) old modem found the activated line but couldn't connect to the network [all morning]
2) second modem was working fine [11:30]
3) second modem couldn't find the activated line [12:30]

the good thing was, it did find the line...the line was underpowered for a short while and then it got nicely fixed. kudos to him and his dude --- it was worth the cash.