"the all apologies column [part two]"
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i guess that people can be more accomodating over the phone. i called up emily at the eastin...yes, the nasty woman...and she was nothing short of...pleasant. she nicely explained that the deposit could be reduced, but the final balance of payment would be increased according to the amount reduced in the deposit. simple.

so, kudos to you, emily. though, maybe you really should take a break and get...*ahem*...serviced. no, not by me.